Refund policy
At Solvero, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must:
Be unused, unworn, and in its original condition.
Have all original tags attached.
Be returned in its original packaging whenever possible.
Items that show signs of wear, damage, or alteration may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Items marked as non-returnable
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We'll gladly arrange a replacement or exchange if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part or the item arrived damaged or defective.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team. We're happy to assist you.